The Client

Withy King is a highly respected firm of solicitors positioned within the M4 corridor and in London, with its principal offices in Bath, Swindon and Oxford, which attracts significant, high value work from businesses and individuals. They have developed a reputation for its innovative approach to meeting clients’ needs and its excellent client care.

Withy King was founded in 1883 and now employs over 300 people including 43 partners. The firm has grown organically and via strategic merger to create new geographical markets, as well as niche or specialist expertise.

Withy King has been ranked 42nd in The Sunday Times Top 100 Best mid-sized companies to work for and awarded the highly sought-after Best Companies Two Star Accreditation.

The Challenge

As the need for conference calls grew, Withy King decided to review the level of service and processes of their incumbent provider. With an ever changing geographic layout and growing employee base, Withy King needed a cost effective conferencing solution that was reliable and easy to use.

The current incumbent wasn’t able to provide the desired turnaround for conference bookings to support its dynamic user base and often caused issues for the team of secretaries who were responsible for booking calls on behalf of the Partners and Associates.

Set up times could be lengthy. It was sometimes difficult to get an instant conference

Dave Eagle, Head of IT, Withy King
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Following research around the available service providers, Withy King asked SpeakServe to come and carry out a full review of its current processes, as well as a presentation on its own solution.

After a successful pilot Dave and his team agreed for a companywide rollout of the SpeakServe solution. The staff involved in the testing were particularly impressed with the simplicity of the booking. Apart from the solution being easy to use, SpeakServe was chosen due to the high quality audio and knowledge of the legal sector.

The Solution

SpeakServe deployed reservation-less conferencing rooms across the firm, which inturn empowered the end-users to be completely self-sufficient. SpeakServe also put in place a completely branded service which included dedicated access numbers, which held a custom greeting “Welcome to the Withy King Conferencing Centre”. As part of the branded set up each staff member was allocated a branded conference card detailing their full conference details.

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Reservation-less conference rooms

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Branded Web Portal

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Branded conference cards

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‘One-click’ links

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Real-time portal

“WALLET CARDS ARE GOOD AS CAN BE REFERENCED WHEN ON THE MOVE”

“THE “ALWAYS ON” ROOM IS HUGELY POPULAR. STAFF KNOW THEY CAN CONFERENCE WHENEVER THEY WANT WITHOUT SOMEONE NEEDING TO BOOK SOMETHING FOR THEM”

Another key factor in choosing SpeakServe was the ability to accurately allocate client matter numbers to each call. SpeakServe’s post call email not only gave the host a full breakdown of the callers in the call but also a quick ‘one-click’ link to reference the call. This reference then uploaded directly in the online statement page in real-time, allowing for real-time billing.

For those Partners and Assistant Solicitors who do not have their own SpeakServe accounts but who needed to hold adhoc conference calls, SpeakServe deployed a real-time portal which enabled the support team to set up rooms within a matter of seconds.

The Benefit

“Apart from the obvious cost benefits being able to conference freely without booking processes is the main benefit we’ve seen”

“I’m happy to recommend SpeakServe and already have to some other firms not only because of the solution but our proactive account manager, who keeps regular contact to ensure we are getting the most from the service”

SpeakServe’s cost effective, reliable, secure, proffesional and user friendly audio conferencing solution has revolutionised the way Withy King communicate both internally and to their clients. By empowering the end user and eliminate the length booking process, Withy King has managed to remove a large operational process, improving efficient and reducing operation cost.

Additionally, audio conferencing plays a key role to ensure that the Withy King network of offices remains connected, whilst the firm grows.

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